OFF-THE-SHELF COURSES
Ready to upload courses for your own Learning Management System.
OFF-THE-SHELF COURSES
Ready to upload courses for your own Learning Management System.
OFF-THE-SHELF
Choose from our wide variety of off-the-shelf eLearning courses. All our courses are ready to load onto your own Learning Management System and are custom branded for your organisation. Learning outcomes are conveniently packaged into 30 minute micro modules that include video, activities and assessments.
Emotional Intelligence
Core modules:
- Tools to develop Emotional Intelligence
- Using self-awareness to understand different personalities
- How to strengthen assertive behavioural skills
- Boundaries and self esteem
Conflict Management
Core modules:
- Personality theories and conflict
- Skills and techniques to handle conflict
- Human interaction in destructive relationships
- How your purpose affects your conflict style.
Telephone Skills
Core modules:
- How to communicate like a pro!
- Rules of professional telephone etiquette
- Understanding the caller
- Creating positive boundaries
- How to handle difficult callers
Generational Diversity
Core modules:
- Generational communication
- Different generations and traits
- Multi-generations and how to manage and recruit millennials
- Generational theories, facts, and stereotypes
- Millennials
Project Management Fundamentals
Core modules:
- Projects, Programmes and Management
- The Project Management Cycle
- Initiation, planning, implementation and closure
- Team management
Project Management – Beyond the Fundamentals
Core modules:
- Projects, Programmes and Management
- The Project Management Cycle
- Initiation, planning, implementation and closure
- Team management
High Impact Leadership
Core modules:
- The changing world of work
- What does high impact leadership look
- Characteristics of a high impact leader
- Creating a leadership culture
Mental Health In The Workplace
Core modules:
- Why mental health matters
- Recognizing mental illness in the workplace
- Stigma
- The grid model for intervention
- Practical tools
- Laws and legislation
Service Excellence
Core modules:
- Service goal setting
- Factors influencing customer service
- Communication
- Customer wants and needs
- Handling customer challenges
Courageous Conversations
Core modules:
- Ego States and how they influence communication
- Life positions and their impact on interaction
- Courageous messages
- Relationship Management
Recruitment Selection
Core modules:
- Unconscious bias in recruitment
- Steps in the interview process
- Interview skills
- Probing
- Active listening
- Competency-based interviewing
- Hiring for culture fit
Time Management
Core modules:
- The Quadrant 2 Matrix
- Manage yourself not time
- Common Time Wasters
- The Balanced Life
- Taking Action
Communication In The Workplace
Core modules:
- Communication styles
- Presentation skills
- Business writing skills
- Telephone communication skills
- Handling conflict
- Brand impact through communication
Sexual Harassment
Core modules:
- Understanding sexual harassment
- The most common forms of discrimination
- A legal and costing framework
- The need for a policy
- The disciplinary process
Workplace Readiness
Core modules:
- Introduction to personal behaviour
- Workplace ethics
- Working in a team
- Presentation skills
- Verbal and written communication
Money Laundering and FICA
Core modules:
- The Quadrant 2 Matrix
- Manage yourself not time
- Common Time Wasters
- The Balanced Life
- Taking Action
