OFF-THE-SHELF COURSES

Ready to upload courses for your own Learning Management System.

OFF-THE-SHELF

Choose from our wide variety of off-the-shelf eLearning courses. All our courses are ready to load onto your own Learning Management System and are custom branded for your organisation. Learning outcomes are conveniently packaged into 30 minute micro modules that include video, activities and assessments.

Emotional Intelligence

Core modules:

  • Tools to develop Emotional Intelligence
  • Using self-awareness to understand different personalities
  • How to strengthen assertive behavioural skills
  • Boundaries and self esteem

Conflict Management

Core modules:

  • Personality theories and conflict
  • Skills and techniques to handle conflict
  • Human interaction in destructive relationships
  • How your purpose affects your conflict style.

Telephone Skills

Core modules:

  • How to communicate like a pro!
  • Rules of professional telephone etiquette
  • Understanding the caller
  • Creating positive boundaries
  • How to handle difficult callers

Generational Diversity

Core modules:

  • Generational communication
  • Different generations and traits
  • Multi-generations and how to manage and recruit millennials
  • Generational theories, facts, and stereotypes
  • Millennials

Project Management Fundamentals

Core modules:

  • Projects, Programmes and Management
  • The Project Management Cycle
  • Initiation, planning, implementation and closure
  • Team management

Project Management – Beyond the Fundamentals

Core modules:

  • Projects, Programmes and Management
  • The Project Management Cycle
  • Initiation, planning, implementation and closure
  • Team management

High Impact Leadership

Core modules:

  • The changing world of work
  • What does high impact leadership look
  • Characteristics of a high impact leader
  • Creating a leadership culture

Mental Health In The Workplace

Core modules:

  • Why mental health matters
  • Recognizing mental illness in the workplace
  • Stigma
  • The grid model for intervention
  • Practical tools
  • Laws and legislation

Service Excellence

Core modules:

  • Service goal setting
  • Factors influencing customer service
  • Communication
  • Customer wants and needs
  • Handling customer challenges

Courageous Conversations

Core modules:

  • Ego States and how they influence communication
  • Life positions and their impact on interaction
  • Courageous messages
  • Relationship Management

Recruitment Selection

Core modules:

  • Unconscious bias in recruitment
  • Steps in the interview process
  • Interview skills
  • Probing
  • Active listening
  • Competency-based interviewing
  • Hiring for culture fit

Time Management

Core modules:

  • The Quadrant 2 Matrix
  • Manage yourself not time
  • Common Time Wasters
  • The Balanced Life
  • Taking Action

Communication In The Workplace

Core modules:

  • Communication styles
  • Presentation skills
  • Business writing skills
  • Telephone communication skills
  • Handling conflict
  • Brand impact through communication

Sexual Harassment

Core modules:

  • Understanding sexual harassment
  • The most common forms of discrimination
  • A legal and costing framework
  • The need for a policy
  • The disciplinary process

Workplace Readiness

Core modules:

  • Introduction to personal behaviour
  • Workplace ethics
  • Working in a team
  • Presentation skills
  • Verbal and written communication

Money Laundering and FICA

Core modules:

  • The Quadrant 2 Matrix
  • Manage yourself not time
  • Common Time Wasters
  • The Balanced Life
  • Taking Action